Shipping policy

Shipping Policy for PH Active

1. Order Processing:
• Orders are typically processed within 3 business days of receiving payment and are subject to product availability.
2. Shipping Methods:
• PH Active offers various shipping methods, including standard and expedited options. Shipping costs are calculated during the checkout process based on the destination and selected shipping method.
3. Shipping Destinations:
• We provide domestic and international shipping. International shipping costs and delivery times vary depending on the destination.
4. Shipping Times:
• Estimated delivery times are provided during the checkout process. However, please note that delivery times are estimates and may be affected by external factors such as customs delays or unforeseen circumstances.
5. Order Tracking:
• Once your order is shipped, you will receive a shipping confirmation email containing tracking information. Use this information to track your order’s progress on the carrier’s website.
6. Shipping Delays:
• PH Active is not responsible for delays caused by factors beyond our control, including but not limited to weather conditions, customs processes, or carrier-related issues.
7. Shipping Costs:
• Shipping costs are determined based on the weight of the package, destination, and the selected shipping method. These costs are displayed during the checkout process before completing the purchase.
8. International Customs and Duties:
• International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. PH Active is not responsible for any additional charges incurred during customs clearance.
9. Incomplete or Incorrect Addresses:
• PH Active is not responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer. Please ensure that your shipping address is accurate and complete when placing an order.
10. Lost or Stolen Packages:
• In the event of a lost or stolen package, please contact the carrier directly with your tracking information. PH Active is not responsible for lost or stolen packages once they have been shipped.
11. Shipping Promotions:
• Any shipping promotions or offers will be clearly communicated on our website during the promotional period.

By placing an order with PH Active, you agree to the terms and conditions outlined in this Shipping Policy. If you have any questions or concerns, please contact our customer support at [phactive@outlook..com].